TERMS & CONDITIONS

 

In using this website you are deemed to have read and agreed to the following terms and conditions: 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “/The Spice Mill”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same. 

Deliveries

Please leave 3/4 working days for your order to be dispatched. For large orders please allow 1/2 day extra.
Thank you for your patience.

Uk Mainland Delivery

Free UK mainland delivery when you spend over £25. For delivery costs to destinations outside the UK, please email us on thespicemill.co.uk for a shipping quote.

Availability
Unless otherwise stated, the goods and or services featured on this website are only available within the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs, text and goods available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the supply of goods or service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indentify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused. 

EU law customers have 14 days from the date they have received the goods to inform that they wish to return the goods, and then an additional 14 days from when they have informed you until the goods needs to be sent back.

Prices

All prices are subject to change without notice.

Discount Codes

All discount codes must be applied in the checkout when placing your order, they cannot be added once you have completed payment.
Discount codes cannot be applied to previous orders or back dated.

Payment

We use PayPal as our main payment gateway which accepts all major debit and credit cards.  Please note: YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT IN ORDER TO USE THIS SERVICE. Should you wish to pay by cheque or direct bank transfer, please email us on orders@thespicemill.co.uk or alternatively call 07722504426 stating clearly what you want to buy (quantity and values) and we will send you a pro forma invoice.
Please note: All products remain property of The Spice Mill. until paid for in full. 

Usage Advice

Spice Mill will give suggestions but cannot give any advice how to use products sold on this site. We do give on some product pages a Wiki link. Clients should do their own research concerning the product, before buying. For culinary products, please ensure that you cook all ingredients thoroughly, as not all items have been treated by heat (ie: not all items are pasteurized). If you need to know more about a product before buying, specifications for individual items are available upon request by emailing info@spicemill.co.uk

Use In Production

For bulk buyers using our products in a manufacturing process or for onward re-sale, please note our following terms of sale, before purchasing: If the goods or any part thereof supplied under the contract are processed, altered or tampered with in any way by the buyer or receiver of the goods or any other person, the quality of the goods shall be deemed to be acceptable to the buyer. All customers' quality control checks are to be completed on the entire load prior to use in production or re-sale to 3rd parties in original state or as a blend.

Returns / Refunds and Cancelled Order Policy

We aim to keep all our clients happy and operate a user friendly service in the event a client is not satisfied, or wants to change their mind, or makes a mistake whilst ordering. Below we aim to set out our policy clearly. These terms do not affect clients statutory rights.

Returns: Under the Food Safety Act, we are not able to re-pack / re-sell returned goods that have had the seal opened or the bag carton cut / opened, for safety reasons. Clients are welcome to return goods to us if not 100% satisfied, however, we do request that clients email us before returning goods to advise the reason for return. Please note that if there is nothing faulty / damaged with the goods, we will not refund the carriage costs.

Refund: In the case we have agreed with a client to refund a purchase / part of a purchase, we will refund using the method originally paid with. This refund will be issued within 5 working days after a refund has been agreed.

Cancellation: Clients are welcome to cancel an order at any time prior to the goods being dispatched, subject to our agreement in writing. If goods have been dispatched, we reserve the right not to accept a cancellation and we may not refund a client. In some cases, we buy goods from third parties to fulfil a client’s specific order, so we may not be able to return the goods to the organisation we purchased from, if a client requests a cancellation.

Allergens

The following allergens are handled from time to time by The Spice mill.

  • Sesame Seed

  • Celery

  • Mustard

  • Soya

  • Sulphites (Possible presence in ginger and cinnamon >10mg/kg)

The following may be found in the supply chain:

  • Peanuts

  • Tree nuts

  • Cereals

  • Milk

  • Sesame seeds

  • Celery

  • Mustard

  • Sulphites

  • Milk products

 

Changed terms

The Spice Mill shall have the right at any time to revise or modify the terms and conditions applicable to User's use of the Websites and sale of Goods on the Websites, or any part thereof, or to impose new conditions. Such changes, modifications, additions or deletions shall be effective immediately when posted to the Websites, or by electronic or conventional mail, or by any other means by which User obtains notice thereof. Any use of the Websites by User after such notice shall be deemed automatically to constitute unconditional acceptance by User of such changes, modifications or additions.

 

Force Majeure 
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein. 

Waiver 
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties. 

General 
The laws of England and Wales govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company. 

Notification of Changes 
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis 

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.